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AiDA delivers many benefits to help streamline
the Aids and Adaptation request process
Key benefits
 Reduced administration, saving time and money
Manage colour coded waiting lists with
ease
Demonstrates excellent customer
service
High quality data, through
extensive use of drop-down selections and data validations
All Aids and Adaptations information in one place, accessible by all relevant parties
Budget controls, enabling financial forecasting
Performance monitoring:
to highlight delays, be it with an internal process, the Occupational Therapist
or a Contractor
to extract KPI’s
Potential to work in conjunction
with neighbouring Associations / Councils to show available adapted properties
Features
Manage
the full life cycle of adaptations, from initial request to installation
Register of adapted properties
Categorise adaptations into
waiting lists and set targets for delivery
Financial monitoring and budgeting
Configurable workflow ensures
requests for adaptations follow your processes
Audit trail
Query builder tool to extract
data to spreadsheet based on selected criteria
Parameterised reports
Automated letters
and emails, client configurable
Keep customers informed of
their adaptation request progress
Built in security and data
validation
Interface with existing systems
for:
Alerts - to highlight property adaptations - requested or installed
Property updates
Reporting tools such as Business objects
KPI Monitoring tools such as Covalent
The Task Manager enables organisations to monitor work sent to other departments and present users with tasks to be completed within a target date.
View Asbestos information at a property and inform Contractors by email or letter
AiDAplus
AiDAplus enables individual organisations within a Housing Group to operate with their own data tables and processes.
Possibly of use to companies who win contracts to manage other Housing
Associations Aids and Adaptations.
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