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AiDA enables the collection and reporting of information
on all aspects of the Aids and Adaptations process from request to completion. The
Trust now shares information with internal as well as external customers. We can
now identify trends in work types, provide information on timescales and budgets
and generate notification letters to residents awaiting adaptations. |
Ken Browne
Programme Manager Knowsley Housing Trust |
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AiDA has
really helped us manage our Aids and Adaptations. The colour coded waiting lists
clearly highlight the adaptations that need progressing to help us adhere to our
targets. It saves us a lot of time with the easy way of generating letters and
reports. We can also see a history of how adaptations have progressed and see
all the documents and letters associated with them. During an Audit by
the Audit commission, AiDA was commented within their report about how useful a
tool it was, specifically around keeping tenants informed of progress.
I can't imagine how we managed without
it!
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Lisa Reitdyk
Property Services |
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The adaptations service is strong. Venture has an effective IT system for managing requests for aids and adaptations. This lists all adapted properties and tenants applying for help and enables requests to be matched up for vacant properties if possible, or referred to Social Services for assessments. Adaptations in properties are listed if a property is offered on the city wide choice based lettings system. When an adaptation is installed in a property its electronic records are updated. Timescales from the time requests are received, assessed and met are recorded. Venture has a clear understanding of how long aids and adaptations are taking and whether there are delays in any parts of the process which need to be addressed to improve responsiveness.
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AiDA has become an essential tool for us to manage our Aids and
Adaptation requests. We are now able to see at a glance where requests are up
to and we can quickly answer tenant queries. The procedures in AiDA help us to
keep our clients informed and helps drive us towards meeting our expected
performance targets. We can easily generate performance and ad-hoc reports. All
in all, AiDA makes managing our provision of Aids and Adaptations simpler,
quicker and more customer friendly. |
Charlotte Guy
Tenant Support Manager |
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Aida has helped us enormously in managing our current adaptations caseload, saving us time and money. We are now able to provide accurate performance data and statistics on our service and this enables us to more effectively plan for the future.
We have worked closely with Neil and Caroline of C2N Software over the last 2 years to develop Aida and to ensure that this reflects the way we work. This was particularly challenging as we work across a number of Local authorities whose approach can vary greatly. C2N Software have are been quick to respond to our specific needs and we look forward to continuing our partnership through the AiDA user group.
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Soeb Patel
Housing and Support Project Coordinator |
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AiDA has become an essential tool for us to manage our Aids and
Adaptation requests. We are now able to see at a glance where requests are up
to and we can quickly answer tenant queries. The procedures in AiDA help us to
keep our clients informed and helps drive us towards meeting our expected
performance targets. We can easily generate performance and ad-hoc reports. All
in all, AiDA makes managing our provision of Aids and Adaptations simpler,
quicker and more customer friendly. |
Charlotte Guy
Tenant Support Manager |